Questions About a Stay? We’re Here to Help
Need help finding a pet-friendly stay, managing a booking, or listing your property? Send us a message and our team will assist you.
Send Us a Message
Tell us how we can help. Share your question about a stay, reservation, account, or property listing, and our team will get back to you.
Frequently Asked Questions
Quick answers about pet-friendly stays, bookings, and property listings.
How do I find a pet-friendly stay?
Visit the Find a Stay page and search by location or property type. Open any listing to review its amenities, pricing, availability, and pet policy.
What pet rules should I check before booking?
Each property sets its own rules. Check accepted pet types, number of pets, weight or breed restrictions, additional fees, and any areas where pets are not allowed.
Are pet fees included in the displayed price?
Pet fees vary between properties. Review the pricing information and pet policy carefully before completing your reservation.
How can I list my property?
Create an account and select “List Your Property” or “Add Listing.” Add your property details, photos, amenities, availability, pricing, and pet policy.
How do I change or cancel a booking?
Cancellation and modification terms depend on the individual property. Review the policy provided with your booking and contact support if you need assistance.
